What would your approach to improving retention rates and/or reducing customer churn be?

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

When addressing this question, start by emphasizing the importance of understanding customer needs and feedback. Mention data analyst to identify patterns and reasons for churn. Discuss proactive communication strategies, enhancing product or service value, and ensuring consistent customer experiences. Consider referencing any successful strategies you've implemented in the past or benchmark practices from leading companies. Remember, a structured and data-driven response can demonstrate your expertise and analytical thinking.

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