Suppose a customer demands a refund for a product that's outside of the return policy at ResearchGate. What would be your next steps?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Balance company policy with customer satisfaction by explaining your approach to understanding the customer's issue, exploring alternative solutions, and knowing when exceptions might be warranted.